Great experience dealing with Ariana, Ben & the whole staff at Land Rover Waterloo. Very easy process. Everyone was very welcoming, informative & a pleasure to deal with! Thank you guys!
My wife and I started our vehicle search at the Waterloo Land Rover dealership with the intention of shopping several dealerships that day, but after our interaction with both Phil & Ben, we decided that we didn't need to. Phil was genuine and fantastic to work with. He helped us find our perfect vehicle, and kept us updated throughout the process, making the experience pleasant and stress-free. Ben was both professional and very approachable in Finance, and was quick to respond to any questions we had. First-class dealership in every aspect.
I had the pleasure of working with Eren Celik. He went above and beyond to make sure my Land Rover was set up correctly with the App. He was very knowledgeable of their products and acted quickly to our needs. I highly recommend this dealership if you’re looking for a great experience. Thank you.
Review of Land Rover Waterloo – Buyer Beware I had an extremely disappointing and frustrating experience with Land Rover Waterloo that has completely soured what should have been an exciting vehicle purchase. They gained and lost a customer in one breath. The sales representative I dealt with provided false information repeatedly. It’s now clear he would have said anything to secure a sale. His lack of knowledge led to ongoing issues that I am still dealing with, and the moment the sale was completed, communication from the dealership became nearly impossible. There were numerous loose ends that required attention after the sale, but once they had my money, customer service disappeared. I waited two weeks just to hear back from the sales rep. I escalated to the sales manager—another two weeks of waiting. I then escalated to the general manager and still waited yet another week for a response. No urgency, no accountability. It took over a month to receive my deposit back, despite being told it would be refunded immediately once the sale went through. I had to push repeatedly for answers, and even when dealing with the general manager, I was met with vague replies and avoidance of direct questions. When I expressed my dissatisfaction, there was zero ownership of the dealership’s mistakes—only a hollow “sorry you feel that way” response. This attitude of deflection and lack of integrity seemed to run through all levels, from sales up to management. Due to this experience, I will never buy another vehicle from Land Rover Waterloo and will not even consider servicing my vehicle there. I would rather drive out of town for service than deal with this dealership again. Buyers beware—this is not the level of professionalism or service you should expect from a luxury dealership. Shame on you Land Rover Waterloo.
Best car shopping experience ever!! Phil was an absolute pleasure to deal/negotiate with. Ben was reasonable and accommodating. I owned a '15 Range Rover Sport and bought a '24 Range Rover Sport p400 and I couldn't be happier!! Thank you to the Waterloo team....
Really good experience in my purchase of a two-year old, like-new vehicle assisted by Scott and Ben. Just pleasant to work with, no pressure, professional, no sense of having to watch for fees or extras that will later make me feel a victim. Just love the car and enjoyed the purchase experience. How it should be.
We had the pleasure of working with Phil Perry during the purchase of our new Land Rover, and I can't speak highly enough of his professionalism and expertise. From the moment we walked into the dealership, Phil made us feel welcome and ensured we understood every aspect of the vehicle. He was patient, attentive, and answered all our questions in detail, providing valuable insights without being pushy. Phil went above and beyond to ensure that the entire process went smoothly, from selecting the right models for test drive to finalizing the paperwork. Thanks to his excellent customer service, we felt confident and excited about our purchase. Highly recommend Phil for anyone looking to buy a vehicle—he truly makes the experience enjoyable! We will be back for an upgrade in a few years and would love to work with Phil again. Thanks again Phil! Maria and Andrew
Land Rover Waterloo is a Canadian Land Rover dealer based in Waterloo, Ontario. Land Rover Waterloo is located at 527 King St N, Waterloo, ON N2L 5Z6, Canada.
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