Went here to repair my jacket zipper. Service was friendly, effecient, and relatively cost effective.
DO NOT BRING A WEDDING DRESS HERE!!Don't be fooled by the dress in the window, my wedding dress needs to be redesigned. It's my fault for not going somewhere else but I've had a few things altered from them and I respected and trusted them as a business. Never again though, only for dry cleaning needs. Dress was too SHORT, nude nylon on the back was stitched together (uneven), bra placed in incorrectly, and the front had some flowering off the lace near the breast that was stitched down! If they couldn't do the intricate work I needed they should've told me to take it elsewhere. I was refunded a third of what I paid and they said to bring it back and they would fix it for free but I'm going elsewhere. It was ruined the first time, won't make that mistake again. Just a warning for brides looking for alterations in the Google search.
I brought in a few items to dry clean, a couple of which had oil on them. One of the items came back with black stains which I had acknowledged was not the owners fault. The reason why Im giving this place two stars is because they said they would call me to pick up my sweater after examining the cause of the stains, but they didnt which to me seemed like they were avoiding the situation. When I went to pick up my sweater, the owner said hell reimburse me $20 (my sweater is $70) but that he wont take responsibility for the stain - which is fine as I already stated I dont think the stain was their fault. What really got me to write this review though was the owners somewhat aggressive attitude. After giving me the $20, I was going to get my sweater and bring it elsewhere to see if they can get the stain off. He then grabbed the sweater from the table before I could and said Im going to use this as a rag now! :) as if my sweater is worth pennies. That was very offensive and as a student it is hard to just get $20 from a sweater I paid $70 for. I was very off put by this situation and really wish I just stuck with my regular cleaners.
We've been taking our laundry here for 6 years and the service and the quality of work have always been outstanding.
Glenridge (Ernie and Sean) is top notch. I have been going here for years (dry cleaning and alterations). Always a pleasure to work with. Keep up the great work!
Glenridge Dry Cleaners and Tailors is a Canadian Laundry based in Waterloo, Ontario. Glenridge Dry Cleaners and Tailors is located at 9, 315 Lincoln Rd, Waterloo, ON N2J 4H7, Canada.
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