Enjoying awesome movies and this theater for years and never had any issues. Snacks always fresh and delicious. Awesome theater and staff. Always look forward to are next movie at this location.
The theater itself was clean. The snack bar only had 1 register open even though they had 4 people standing behind there so the line was long and took longer than it should have. The ticket prices were very reasonable and actually cheaper than US ticket prices. We watched Venom on a Sunday night so the theater wasn't crowded. The seats were comfortable.
Very enjoyable experience. Would recommend. Combo 3 is by far the best deal but I think it suits drama movies best. Combo 7 is the way to go for action/horror/thriller movies. For romance just get a large popcorn and a large drink with two straws (even if you're by yourself or if you are with a group of friends). 5 Stars for sure.
Grate place to watch the latest and grates movie with friends and family.This Movie theater provides good quality movies. Sound and movies quality is perfect but even great things have problems.Problem #1self service This theater in Waterloo use to be a theater with a service and ticket desk now turned into a self service machine. me and my friends went to order tickets for myself, himself and his sister we clicked for 1 child and 2 general admission but it did not enter the 2 general emission passes . we asked a staff for help but they just redirected use to the food counter and said we could get our tickets there. Witch I did not know they should have a sign saying tickets at the food counters. Problem #2Choosing you seats This is the reason why I deiced to write this review. after you chose your tickets you get a screen asking you to choose your seats. Personally I think this is stupid because people don't care about this. People will sit were ever they wish. On the night of my movie when we came into the theater we found a family sitting in our seats. I said to my friend that we should screw the stupid system and sit were ever we want, so we did. Problem 3 snacks and service On any evening cineplex Waterloo is normally busy at the snack stations. When I came for my movie I wanted my nacho cheese (which is always been great) and it took me 5 minutes to get up to the register to order. The man serving was nice and fast. Not to mention I was late and my movies ads would start playing soon( I like watching the ads). Likely I arrived while some ads were running but still I was late so the long lines did not help. The best way to fix this issue is to open more registers.Over all my movie was great and I enjoyed it. I just think that this cineplex and others can make counters more happy by adding some more options when it comes to paying and getting into enjoy a great movie I like the process to be easy and I like to enjoy my experience while doing so. I hope you found this helpful. Because of these fixable issues does not mean I will never come here again but having said that , that does not mean that this should be ignored. That is all I have to say so please enjoy your movie.
Amazing staff, went here the other night and I was very impressed at the level of customer service here. Great work guys keep it up!
Galaxy Cinemas Waterloo is a Canadian Movie Theater based in Waterloo, Ontario. Galaxy Cinemas Waterloo is located at 550 King St N, Waterloo, ON N2L 5W6, Canada.
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