Betina and Banan helped me choose this car and I can’t thank them enough. Even after I’ve bought the car Betina is always a text away to help me with any car related questions. Renu helped me choose a specific car number. The whole team is very helpful and amazing. Your thoughtful guidance and strong salesmanship helped me make the best choice. Thank you everyone and Policaro Group.
I love my new 2026 Volvo XC90! Its the best purchase I ever made. Betina was so AWESOME on walking me through the new vehicle purchase at Volvo Waterloo. She and her staff were so friendly and accommodating. I highly recommend Volvo Waterloo and ask for Betina!
My wife loves her Volvo, but ever since we moved to Guelph and started going to Waterloo Volvo, we have been misled about the services the vehicle has needed. In January 2024 they told us the mechanics who changed our brakes the previous year did a poor job and that the pads were prematurely worn down to 8mm (front) and 7.5mm (rear) because of this shoddy work. They convinced us to pay $500 to have them serviced. Fast-forward to October 2025 and 32,000km later they recommend another $500brake service because of rust, but this now my pads are all evenly 9mm thick. Apparently the pads gained thickness, but are in bad enough shape for us to have to pay another $500 after only 36,000 km after the last Volvo of Waterloo brake service. Different service manager in 2024, so maybe they were wrong then right? Maybe, but also at the Oct/25 visit they say our tires are "rotted out and cracking". Four new tires and an alignment according to them. The tires are 3 years old, but have less than 50,000km on them, with a 6-year 120,000km warranty, so I went to where I purchased the tires. They said there is absolutely nothing wrong with the tires. I even went to another random tire shop, and they told me to come back in 2 years - maybe. Both also told me that there is no need for an alignment because any minor wear is even on all 4 tires. They could have taken advantage of the situation, and sold me tires, but they were honest - something that I feel Waterloo Volvo, Policaro Group, or even Volvo Canada are not as concerned with being. Plus, each of the last 2 times we took the vehicle in, it had to go back the next day because they broke something else on it. I cannot trust Waterloo Volvo, nor Policaro at this point. Lastly, if you see the usual response from owner saying we should talk about my concerns, be aware that I am writing this review AFTER already having spoken to a company representative where that representative had a chance to come clean, but chose to double down with their lies instead. Offered me a free car wash, lol.
I would highly recommend this dealership as well as the Volvo company. The staff are very professional and conscientious. A problem was noted related to the wiper assembly which resulted in an associated hood finish issue. Brandon L in the service department reached out to Volvo sharing all relevant documentation and requested that all relevant repairs be carried out at a cost to Volvo. It took some time but Volvo backed its product and the dealership and this resulted in an excellent outcome. Brandon was outstanding in his support and his consistency in following up on this issue to ensure that the outcome was of the highest standard.
Thank you for your service. You guided me through a stressful situation. Brandon has been nothing but the most pleasant, and it lead to a positive experience. Highly recommend this business.
Been going to Volvo of Waterloo for almost 3-4 years. Never been disappointed. Went in for another service and this time Brandon was awesome. Very efficient, punctual and courteous. No hidden costs. Very upfront about what is recommended and cost involved and no pressure/scare tactics used. Thanks Brandon.
Very positive experience dealing with Betina and Banan purchasing our new EX30. Very courteous and friendly, thorough in going over how the car works and all our questions. Also very kind to our two kids:)
Volvo Cars Waterloo is a Canadian Volvo dealer based in Waterloo, Ontario. Volvo Cars Waterloo is located at 533 King St N, Waterloo, ON N2L 5Z6, Canada.
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