We were in the market for a new bedroom set and we had been scouring the internet and the local area for a store that offered handmade furniture. We had been to a lot of stores where you feel you were being dealt with by a used car salesman. Not so at St. Jacobs furnishings! They have a very professional staff and helped us make our decision. They are very knowledgeable about all of the companies they deal with. This isn't a big box store where you order and you get it from the warehouse in the same day. This is all handmade furniture and comes in 6-10 weeks. This was a very enjoyable process and they are very price competitive as well. We were so happy with the store that we went back one week later and ordered another handmade piece of furniture.
These guys are INCREDIBLE!!! The customer service is fantastic and the products are superb. We made a large order with dining room table, sideboard, chairs & captain chairs. Upon deliver we realized that there was an error in what was originally ordered/discussed and finalized on the final bill. Without a question, they immediately reordered knowing that it was important for a very special upcoming occasion to have the replacement. Working in an industry whereby customer service and exceeding expectations is important, admittedly I have HIGH expectations. This is one of the truly rare experiences that a company and it's staff have exceeded my exceptions...it was delightful to experience World Class service and an exceptional product with true craftsmanship. Thank you all!
Great staff, great service, great products, great quality! We ordered a custom deacon's bench for our dining table. Not only did they not hesitate to build it to our specs, but it was done properly, with quality and craftsmanship in mind, right down to the cut on the face of the wood, to the colour of the finish used! everything with it is perfect! It is now well used, but still looks like new with very little maintenance! Thanks, Bob & team, for a great locally made product! Once we are ready for new pieces, we will definitely be back!
We had Wesley as our salesperson. I think he is only there on weekends. He was absolutely wonderful to work with and ensured we had everything we needed and was right on top of things when we asked. I would highly recommend him. We are very pleased with the dining table we ordered as well, but it really was Wesley that made for a great experience.
Nice pieces, large show rooms and multiple entrances. It's a unique store and some beautiful pieces of furniture. Busy parking, but to be expected.
St. Jacobs Furnishings is a Canadian Furniture Store based in Waterloo, Ontario. St. Jacobs Furnishings is located at 878 Weber Street North, Waterloo, ON N2J 4A9, Canada.
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