Used these guys for my move from Brampton to Kitchener. The move was easy to arrange, and the movers were really friendly, had tons of supplies to do the job well (blankets, trolleys, straps, plastic, runners, etc.), and handled our things with care. (They didn't even complain when we asked them at the last minute to pick up a couple of items from a second location, although I wouldn't recommend doing that to your poor movers.) I don't want to invalidate the experiences of people who left poor reviews, but I can't see where they're coming from. My experience was absolutely excellent.
The customer service is horrible. They underquote, over charge, and then break your stuff and cause damage to your property and blame you for the problems. Would never recommend them to anyone.
We relocated from the US to Canada with McWilliams. They packed, shipped, stored, and delivered our household goods. The guys who packed and delivered our staff were really polite and professional, and we were pleased to find no substantial damage to our goods. So with this regard, we're pretty satisfied with the service we received. However, the company has to work on it's costumer service. Scheduling the packing and delivery days was a pain. They didn't do much to accommodate us and in both cases we were forced to accept the dates they dictated. Also, they moved our car using a third-party company. We sent McWilliams all the documents necessary but they delayed forwarding the documents to the third-party company, for no reasons (I hope it wasn't because they really didn't care), and that delayed the delivery of our car (the other company also delayed the delivery multiple times). Overall, they did a good job with the actual moving, but the company doesn't deserve and doesn't seem to appreciate its customers business.
Tim, Tony, and Ben were my movers. They did a fantastic job; they were very careful with all my belongings, worked quickly, and were extremely polite. They were able to read the mood of the room and made my moving day easy and stress-free. It was clear who the team lead was, and he kept things on track and moving seamlessly. I was very happy to have such a competent team of movers. Caroline was my moving coordinator; she went above and beyond what was expected (including a home visit on the weekend). She was very thoughtful and contacted me during the move to make sure everything was going according to plan.I wouldn't hesitate to hire McWilliams Moving and Storage again. They were worth every penny.Thanks McWilliams!
Recently moved my mother into a retirement community from her condo and called McWilliams to provide a quote on a very short notice. They sent a sales rep to the condo the next day and we had a very competitive quote within a couple of hours. We booked the move with them and they handled all the details. Three guys did the move and they were polite, courteous, professional and efficient. They took very good care of my mothers possessions and helped move the boxes and furniture to exactly where we wanted them. I would recommend them to anyone who asks.
McWilliams Moving and Storage is a Canadian Moving Company based in Waterloo, Ontario. McWilliams Moving and Storage is located at 215 Frobisher Dr #2, Waterloo, ON N2V 2G4, Canada.
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