Great experience with this Wilke Movers, from getting quote to the actually move. The whole process was very professional and would recommend this company to anyone with no hesitation. Thanks to all who helped.
We had a great experience with Wilke movers.After our internet Quote, someone was sent for an accurate estimate. Couple of days before the move we collected as many boxes, tapes and packing papers as we needed from their office. On our moving day, three very experienced, friendly movers arrived on time, carefully packed the remaining items and quickly took care of everything. The whole process went very smoothly and we paid the amount that we expected as per the quote. Thank you Wilke team for a stress free move.
The team that did my move over two days was amazing! They were very professional in every way possible. They wrapped and moved all the furniture with great care. Not a single piece was damaged. The guys worked during very high humidity and heat with great energy. They were unfailingly polite with us, offering help whenever we lifted things. Plus, and this was the best part, they worked as a team, encouraging, helpful and respectful with each other other at all times.I would definitely recommend Wilkes to friends for their move. This team was 5 star! Thank you!
To be honest, I never tend to give poor reviews as I myself am I business owner and I know how much bad reviews can hurt a business... but I felt that this review really needed to be shared publicly.Overall, the move was completed and our stuff was not damaged, so that is a plus... but that's where the good news ends.There were four main things that made this a terrible experience:1) The movers took what seemed like an excessive number of breaks during the process. I clocked it at about a 10 minute break every 1 - 1.5hrs. Since I was paying by the hour I actually had to step in and start loading the truck up myself. This was really shocking to me.2) During their breaks, two or three of the movers would smoke INSIDE the truck with all of our stuff in it... again... every hour or so. I mean, come on guys. The smell of smoke gets everywhere and penetrates everything. If you're a smoker, you really do not realize how bad the smell is.3) The trip from our old place to our new one is about 15 minutes. It took them over 30 minutes to make this trip. I realize that you need to drive carefully when you have a loaded truck, but more than doubling the trip time is unacceptable. My guess is they stopped and took another break during the drive.4) At the end of the job, they billed me for an additional hour of labour. The move took them about 7.5 hrs (with all the ridiculous breaks) and they billed me for 8.5 hrs.Bonus #1: they also threw all their cigarette butts on my driveway. Real classy move.Bonus #2: I called them to voice my concerns about the move, and the lady on the phone said that she'd escalate my issue to appropriate person and he'd call me back... Surprise surprise, never got a call back.Hopefully what this review provides to you is a list of questions that you'll need to ask ahead of time so that you're fully aware of what's going to happen on moving day.
Start to finish, we were very impressed with Wilke Movers. The quote we received after a personal home visit was on point with the final charge. The three movers who helped us were friendly, respectful, careful, and very professional. We were happy with the care that went into protecting our floors and carpets, our belongings, and the rest of our home (old and new).I will be recommending Wilke Movers to Family, Friends, and Colleagues.
Canada Moving - Wilke Movers Waterloo Branch is a Canadian Storage based in Waterloo, Ontario. Canada Moving - Wilke Movers Waterloo Branch is located at 515 Conestogo Rd, Waterloo, ON N2L 4C9, Canada.
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