Rented a utility trailer for a week long camping trip. Fits a lot of gear easily.Tows easily with a smaller size car.Staff at this location were courteous and helpful.
The customer service in this location is so poor. They changed my reservation information without noticing me in advance. They refuse to refund me the insurance fee even I showed the proof I did not choose it on my online order. Their communication skill (include the supervisor) is really low. I really recommend choosing another place to rent uhaul than here. The online customer service is much better than them. A really disappointing rental experience.
My husband and I had a reservation for Saturday at 10 am. He called on Friday at 10:15 am to cancel it as our plan changed. But, he was told that there is a $50 cancellation fee and we must have called by 10 am on Friday. Nothing was mentioned about cancellation fee on the email when we received it. This is the exact writing in the email. "If, for any reason, you need to make changes or cancel this reservation, please visit your account at uhaul . com by Friday, May 18, 2018 ." They refused to waive the cancellation fee. If there is a cancellation fee/charge it has to be clearly mentioned in the email. So disappointed.
Quick service, decent truck. Not the u-haul of old where you were afraid of breakdowns.
I called on Friday o cancel my reservation. But, I was charged $50 as they said I had to cancel 15 minutes earlier. Nothing was mentioned about cancellation fee or charging on the email when I received it. To my surprise they said during reservation there is a term and services link and if you read all of that it is written somewhere there. Easy way to make money U-haul without renting your truck. Good Job! So disappointed with you service. Update: make sure to call their customer service, they will help you much more than the staff at this branch.
U-Haul Moving & Storage of Waterloo is a Canadian Storage based in Waterloo, Ontario. U-Haul Moving & Storage of Waterloo is located at 585 Colby Dr, Waterloo, ON N2V 1A1, Canada.
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