Went to Crunch when it was Popeye's and then World Gym. It was great until memberships went down to $10/mth & you could no longer get a parking space or a spot in a class. Over the years I had heard many stories of people being jerked around when they tried to cancel their memberships...being overcharged or the monthly charge continuing to come out of their accounts...and then it happened to me. I had gone in , in person, to cancel my membership. Totally understand that one more monthly pmnt would go through. At that time they also had two pmnts of $21 I believe called a rate guarantee payment. After I cancelled my membership I left enough money in my account that I was closing to cover the next monthly payment. They also took out the rate guarantee payment resulting in an NSF charge from them and my bank! When I called to ask why I would have to pay a rate guarantee when I would no longer be paying any rate at all they were no help at all and said it was within 30 days.
Good gym but had issues in ending my membership. I gave 3 months notice, followed up again with 1 month notice. On the day I went in to cancel officially (as I was told it had to be in person by front desk months earlier) they told me to call a 1-800 number. After being hung up on twice while on hold I decided to email. They said I never gave them 1 month notice and would continue to charge me the following months. They said they would escalate my complaint but having followed up with their email, I have received no communication as to the status of this. Disappointed that my final impressions of this gym are negative over two months worth of membership fees and being told the wrong thing.
Crunch is a great Gym. I go every morning with one of my co-workers and I also have personal training sessions twice a week. Andrew Novakowski is an amazing trainer. He pushes you to your limit and then some. You love to hate him!
It's basically the definition of an average gym. It's one of those places you pay 10 bucks a month and get exactly what you pay for. They do offer a premium membership as well but I've never tried that. Usually quite busy especially in the free weights area. Open 24 hours on some days which is nice. Would be 4 stars but they have screwed up on payment related things twice in the 9 months I've been a member here and I will likely cancel to try a new gym in a few months.
It's okay. I like the new paint job. Some of the changes are obnoxious. There's a guy who monopolizes half of the treadmills on Wednesday nights and sets up a loud boombox in the middle of the gym. He blasts his own personal choice of songs for everyone. They are full of non edited swear words that audible to the young children coming in and out of the day care at the front desk. Not impressed with him!
Crunch Fitness - Waterloo is a Canadian Gym based in Waterloo, Ontario. Crunch Fitness - Waterloo is located at 560 Parkside Dr, Waterloo, ON N2L 5Z4, Canada.
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