Not sure about others, but there is one guy that is very rude.Prob. met the same Asian dude Norma Yang met (see his 2 star review below). Very rude, not competent enough to finish a sentence before turning away. Customers be aware, be careful with that thin and short Asian guy, round face, short hair, he's very rude. I suggest you guys fire him immediately. Dude only bring you bad reputationTurn to another strong Asian guy for help, he is very nice tho. Should've given yo a 1 star rating, but because of that nice guy I met, I give you 2 star. Maybe not all stuffs are rude afterall
I had questions to ask and looked for a staff member to help for at least 10 mins and find them all busy. So I came to a Asian male staff and want to ask him whether he can send someone to help me. And right after I said " excuse me sir..." he was rudely, not even looking at me, said "I'm busy with someone right here." I always consider Apple the best phone brand with nicest services at all place and maybe because of that I got quite sad about today.Later I got a lady helping me to find a polite and nice staff to answer my questions. I appreciate it. Thank you! These two-star rate is just for that rude staff.
Their ratings very much reflect their service. Asked for a simple repair quote on a speaker replacement and theyre giving me ball park figures. Wait time to speak with genius bar was 40 mins so they can give me an exact quote.
brought my laptop in because it was charging one day when it almost caught on fire out of nowhere. sparks started flying from the charging port and it was smoking. it was 1 month out of the 2 year apple care plan i bought. i was told it would be free to fix and i would get a new charger because it burnt me and almost burnt my house down (thank god i was home). i went in on the day they told me it would be ready and they told me it will be $800 to fix. i am a university student, i dont have $800. they wouldnt even give me a new charger so now i have no laptop and an assignment worth 25% of my grade due in 2 days. the staff that helped me were all very rude. horrible customer service, this store lost a customer.
Do they ever know what they are talking about? Do they ever have time to do something for you WITHOUT a stupid appointment? Hate coming here and I used to be an Apple super fan. Since Steve died... Rip... It's all gone down hill.
Apple Conestoga is a Canadian Store based in Waterloo, Ontario. Apple Conestoga is located at 550 King St N, Waterloo, ON N2L 5W6, Canada.
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